Welcome to Live MCQ. We are committed to ensuring that you receive our products in perfect condition. Our Refund and Returns Policy is designed to address issues with damaged items, ensuring a straightforward and fair process.
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Damaged Products
- If you receive a book that is damaged or defective, you may return it to us within 15 days of delivery.
- To initiate a return for a damaged item, please contact our support team with your order number, details of the product condition, and photographic evidence of the damage. Our team will provide instructions for returning the item.
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Return Shipping
- The customer is responsible for the shipping costs of returning the damaged or defective item. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
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Replacement for Damaged Products
- Upon receiving the returned item and confirming the damage or defect, we will send a new copy of the book to you at no additional cost. We will cover the shipping costs for sending the replacement item.
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Non-returnable Items
- We do not accept returns or offer refunds for items that are not damaged or defective. Please review your selection carefully before making a purchase.
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Sale Items
- Items purchased on sale are also eligible for replacement if they are received in a damaged or defective condition.
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Contact Information
- For any questions regarding our policy or to initiate a return for a damaged item, please contact our customer support.
This Refund and Returns Policy may be updated periodically. We encourage you to review it regularly. By making a purchase on our website or app, you agree to the terms of this policy.
We are dedicated to providing quality products and a positive experience. For assistance or feedback, please reach out to our customer support.